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Legal Marketing Blog

Category: Questions & Answers

Are People Turning to AI Instead of Google to Research Legal Issues and Find Attorneys?

Search behavior is changing fast and for the first time in over a decade, Google’s dominance is showing signs of decline. One reason may be that more people are turning to AI-powered tools like ChatGPT, Perplexity, and other conversational assistants to research their legal issues and explore attorney options. For law firms, understanding this shift is key to staying visible where today’s clients are actually looking for help. How AI Apps Work When someone types a question into an AI app, say, “How do I file for divorce in Massachusetts?”, the system doesn’t just pull a list of links like a traditional search engine. Instead, it uses a large language model (LLM) trained on vast amounts of web data, articles, and sometimes proprietary databases. The

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Are You Paying Too Much For FindLaw?

You’ve been with FindLaw for so many years that you’ve lost count. You dutifully pay them month after month, year over year.  Your practice is busy, thankfully and quite frankly, you don’t have the time to pay as much attention to FindLaw as perhaps you should considering the thousands you spend with them every year. Calculating the ROI and researching your marketing options is a continuous outstanding issue that remains a nagging constant in the back of your mind. But you’re busy taking care of clients and practicing law and just don’t have the time to delve into the details. Sound familiar? This is the story we regularly hear from past FindLaw clients. After years of paying a premium price, these attorneys realized they had

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Has Your FindLaw Marketing Gone Stale?

When was the last time you had an earnest marketing meeting with your FindLaw representative? One where you had a meaningful discussion about promoting your law practice that didn’t include paying FindLaw an additional $500. a month to implement – because that is considered a sales call, not a marketing meeting. Let’s face it, your FindLaw rep is a sales person, not a marketing strategist. If your FindLaw marketing has gone stale and you’re not getting the results or personalized attention you need and deserve given the cost, we encourage you to start your exit plan by speaking with us first. For 15 years Bardorf Legal Marketing has helped attorneys and small law firms successfully and seamlessly transition from FindLaw. We implement robust, customized marketing

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How can I be sure I’m making the most of my marketing budget?

If you would like to get more out of your marketing budget, you may want to consider hiring a firm to help. Here are some questions attorneys and law firms should be asking themselves and thier potential marketing partner. Questions to ask yourself: Can you meet with a local account representative who can make immediate changes to your marketing campaign? Is it a long-term relationship or is it always a new rep? Are you getting the results you expected? Do you feel you’re getting your money’s worth? Can you be spending your monthly budget better or more effectively? Have you considered taking your budget and reallocating it across more opportunities? If so, how? Who will help you manage all these different relationships? Questions for your

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I have a website I’m happy with. What else can I be doing to market myself?

Successful Internet marketing means creating and leveraging a strong online presence. Your online presence is a combination of all of the ways you are represented on the Internet: your website, online profiles, videos, blog posts, podcasts, social media pages, directory listings, and more. Used separately, each one helps you be found by more prospects and clients. Used together, they will help you get as much visibility online as possible to grow your business. Read my article “Online Lead Generation: Seven Tactics To Grow Your Law Practice” to get more tips about using the Internet for marketing.  

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I know I need to add content to my site but I don’t have a lot of time. How can I get started?

One great way to add useful content to your site is by collecting and sharing information that you come across during the course of your regular day. This is known as “content curation.” When you curate content from around the web, you choose the most relevant and interesting items that are related to your practice and the interests of your clients and prospects. These can be news stories, recent decisions, current events, or articles on another website. You can then simply add your comments or opinion, recap the article, and tell readers why you think this is helpful or important for them. There are many ways to use curated content to build your reputation and attract more of your ideal clients. Here are three: Blog.

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Why are client reviews so important for attorneys?

With more consumers using the web to post reviews, you need to make sure you are protecting your good reputation. Avvo, LinkedIn, and your own website are the best places to have reviews. When someone searches for “your name and review” you want these websites to come up first. I can’t emphasize enough how important reviews have become, especially for attorneys. In fact, 85 percent of consumers say that they read online reviews for local businesses to determine whether these businesses are good or not. (This is up from last year’s 76 percent). Yelp is a common review site for everything from restaurants to hair salons. They have recently started to expand in to professional services including attorneys and law firms.  It’s the least friendly

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How can I keep tabs on my name online?

Monitoring your reputation online can be time-consuming. You want to make sure you’re visiting review sites and searching for your name every day. There are several tools that can make this a lot easier. One of the simplest is Google Alerts. This free service from Google allows you to type in any search term, such as your name or the name of your firm. Google Alerts are email updates of the latest relevant Google results (web, news, etc.) based on your queries. You can enter as many terms as you like. It’s a great way to see where your name is being mentioned and see any reviews as soon as they’re posted. You can also use Google Alerts to keep track of a developing news

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Question: Snapchat, Vine, Pinterest, oh my! Do I need to stay up to date with all the new online tools?

It depends. When in doubt, the most important thing to ask yourself is, “What are my clients using?” More and more of us are signing up for Facebook accounts every year, including users over 65. On the other hand, the only people I know using Snapchat (the photo sharing app) have an average age of 14. Vine (the 6-second video app) is being leveraged by businesses of all types and some consumers. Pinterest (the image sharing website) is huge among women age 35-44. If any of those are your target audience, you might want to at least read the Wikipedia entry to find out more, in case it comes up in conversation. You don’t need to use every tool, but being up to date is

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Question: Is it true that the more someone clicks on my website, the higher my website will rank in Google?

No. Search engine marketing — on Google, Yahoo, or Bing — is one of the most effective tactics to generate leads, help you promote your expertise, reach prospects and stay connected with clients. Search rankings are notoriously unstable, and subject to a variety of factors such as the location of the person searching and whether they’ve logged in to Google and are using personalized results. But one thing they do not depend on is the amount of traffic coming to your website. Enhancing your website so that it’s listed at or near the top is called Search Engine Optimization (SEO). Higher rankings can boost your visibility and a drop in rankings can mean a loss of potential consumers. A good SEO project can take three

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Question: Should I add video to my law firm website?

Yes! Video has many benefits for attorneys. Website visitors in general are getting more visual and enjoy viewing video online. It’s a great way for prospects and clients to get to know you quickly and easily. You can share your expertise on a particular topic without having to write a long article. And according to a new study, having video on your website can improve your search engine rankings. In fact, according to Forrester Research, an indexed video has a 50 times greater chance of ranking on the first page of Google results than a text page. Videos can be hosted on YouTube and link to your website, and other online profiles like LinkedIn, AttorneyConnect, Avvo, and Justia. Adding video to your marketing mix is a smart

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How can lawyers reach prospects who are using smartphones and iPads?

Here in the Northeast we’re “on the go” and tend to be early adopters, rushing out to buy the latest thing. We’re using all kinds of mobile phones and tablets more than ever. What’s interesting is that as the demand for mobile devices grows so does the need for local business information like your firm’s name, address, and phone number. According to a recent study, search for local business information on mobile phones continues to grow with nearly 86 million people accessing this info on their mobile phones last year, a 63% increase since 2010. Two things lawyers can do now to make sure prospects can find you via their mobile phone are 1) make sure your website is readable on a mobile phone and

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Is FindLaw or Martindale-Hubbell Worth The Cost?

If you don’t have a website or your website is simply a business card online without video, testimonials, articles, or Q&As, you may benefit from investing in these services for a year or two to jump start your marketing efforts. Then you should harvest your investment by transitioning your site to a more affordable option and invest the money you saved in even more marketing opportunities. The point is that you don’t have to pay just one company a premium rate year over year. Once you decide to take your Internet marketing to the next level, it’s time to move on to an agency that’s dedicated to your success.

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Question – Is YouTube something attorneys should use?

YouTube is an excellent place for attorneys to promote themselves with short online videos. Videos hosted on YouTube may be embedded or link to your website, and other online profiles like LinkedIn, AttorneyConnect, Avvo, and Justia. A short intro video of yourself can help break the ice for potential clients who may be hesitant to call your office to discuss a legal matter. Videos give folks a glimpse of who you are and can be an effective way to present yourself when you can’t.

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Question – What’s up with Google Places?

Google Places, the online directory of businesses around the world, has been entirely replaced by a new feature, Google+ Local. As of April 30, 2012 roughly 80 million Google Place pages worldwide have been automatically converted into 80 million Google+ Local pages. It’s a dramatic change though it will undoubtedly disorient some users and business owners. Google+ now contains a “Local” tab and static Google Places pages now give way to more dynamic Google+ Local pages. The Zagat 30-point rating scale is also replacing Google’s star ratings. Users will be able to discover the new Google+ Local pages in several ways: through a search on Google.com or Google Maps, in mobile apps or through a search on Google+. Google+ Local pages are much more visually

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Question – What is Google+ and do I need it?

Google+ (pronounced and sometimes written as Google Plus, sometimes abbreviated as G+) is one of the newest social networking sites. Launched as a test in June 2011, the site became available to all in September. The New York Times declared it Google’s attempt to rival Facebook, which has over 800 million users. In January 2012, Google+ had surpassed 90 million users. However, these users are reportedly only spending 3.3 minutes a month on Google+ compared to Facebook users who spend 7.5 hours a month using Facebook. Google+ integrates previous social services such as Google Profiles and Google Buzz and introduces new services such as the Stream, Circles, Hangouts and Games. Circles enable users to organize people into groups (Friends, Family, Acquaintances, Following) for sharing across

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Question – I just got a Twitter account for my firm — what should I tweet?

Congrats on setting up a Twitter account – you’ve taken the first step. Social media like Facebook and Twitter let you stay connected with clients, share information, gather feedback, and obtain more visibility in the search rankings. Imagine your Twitter account as a friendly information booth or place for people to ask questions and share information. You can also share links to interesting articles; post updates on the law, announce upcoming seminars or events; ask questions; solicit feedback; and ask followers what they think. Experts recommend that business tweets are two-thirds conversational and one-third promotional. Research has shown that conversational tweets produce 8 to 12 times the response of company-oriented ones. An example of a conversational tweet is, “Are Massachusetts family courts over-worked and understaffed?”

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Question – I’ve noticed that Google’s layout has changed. Are there fewer paid listings now?

You’re right! On November 2, Google announced a major change to how sponsored listings would appear on their results pages. In some cases — but not all – ads no longer appear on the top and side rail, but only on the top and bottom of the page. There has never been a layout change as significant as this one and the shift poses many new challenges for advertisers. Before 11/2/11, results pages included three listings at the top of the page and up to ten listings on the right rail. Advertisers are now competing for fewer spots in the new layout. Based on examples provided by Google, the ad placement shift to the bottom decreases the number of positions to three at the top

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Question – Who should use FindLaw and Martindale-Hubbell?

If you don’t have a website or your website is simply a business card online without video, testimonials, articles, or Q&As, you may benefit from investing in these services for a year or two to jump start your marketing efforts. Then you should harvest your investment by transitioning your site to a more affordable option and invest the money you saved in even more marketing opportunities. The point is that you don’t have to pay just one company a premium rate year over year. Once you decide to take your Internet marketing to the next level, it’s time to move on to an agency that knows your local market and that’s dedicated to your success.

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Question – How can I attract local clients to my website?

Since most people (97%) search online before making a purchase, it’s logical that anyone seeking an attorney will head to Google first. The most important thing you can do to be found in a “local search” is to claim your Google Places page and verify that the basic information is accurate. I wrote an article about Google Places that explains how in more detail. The second most important thing to attract local searchers is to gather testimonials and ratings for your business. Client reviews are critical for local attorneys to gain visibility on search engines and social directories like Yelp that people turn to for referrals. Reviews and ratings offer two benefits: differentiating your firm from the competition and improving your rankings on the search

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